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Refund/Exchange Policy

We don't accept returns/exchanges on our felt products and cloth banners. But incase you have bought one of our board games and you wish to exchange them, please go ahead and read our Refund policy.

Here at Pachisi, we stand by the products we design and make them with plenty of love. If for any reason you are not happy with your online purchase, you may return the items within 7 days of having received your product. Items must be returned in their original condition.

Please write to us at with your invoice number and your name along with a reason for return within 7 days of having received your product. We will write back to you soon. If the return is approved the purchased product must be returned by the customer immediately and a tracking code should be provided to us. The shipping cost will be borne by the customer.

Exchange or replacement of a defected product is subject to availability of the product. If the product is out of stock you will receive the product amount paid while purchasing within 14 working days. 

Pachisi does not provide exchange or refund for products purchased on/during SALE or any other Promotional Offers. 

Some of our products are hand-crafted and may slightly differ from each other. An irregular print or a stitch should not be assumed as a defect. These products will have handmade characteristics i.e. an uncertainty when it comes to uniformity. These characteristics cannot be used as the basis for a refund. But having said that, we are confident you will love our products.

The fabrics used in our games are handpicked. The base fabric used at the back (of the game) is subject to availability. We may or may not have the same colour or print as shown in the product image. In such a case, you will be given another print and/or colour fabric for the back.